General Booking Questions
What is TheBaliFastBoats.com?
TheBaliFastBoats.com is an online booking platform for fast boat transfers from Bali to Nusa Penida, Nusa Lembongan, the Gili Islands, and Lombok.
How do I book a fast boat ticket online?
Simply select your route, travel date, number of passengers, and complete the booking through our secure online system.
Which destinations can I book from Bali?
You can book fast boat tickets to Nusa Penida, Nusa Lembongan, Gili Trawangan, Gili Air, Gili Meno, and Lombok (Bangsal Harbor).
Is it safe to book through TheBaliFastBoats.com?
Yes, all bookings are processed through a secure payment system, and we work only with licensed and experienced fast boat operators.
From which ports in Bali do fast boats depart?
Fast boats commonly depart from Sanur, Padang Bai, and Serangan, depending on the route and operator.
Schedule & Check-in
Are there any hidden fees?
No. All prices are clearly displayed, and what you see is the final price you pay.
Are taxes and port fees included in the price?
Some port fees and local taxes may vary depending on the departure or arrival harbor. In certain ports, these fees are payable directly on site according to local regulations. Any additional charges will be clearly informed before departure.
What payment methods are accepted?
We accept major credit and debit cards and other online payment methods available at checkout.
Do children get discounted fares?
Child fares vary depending on the operator and route. Any applicable discounts will be shown during booking.
Can I pay in cash at the port?
Online booking and payment are recommended to secure your seat. Cash payments at the port are subject to availability and not guaranteed.
Luggage & Onboard Experience
How much luggage can I bring?
Most operators allow one suitcase and one small carry-on per passenger. Extra luggage may incur additional fees.
Is seating assigned or free seating?
Seating is generally free seating and assigned upon boarding.
Can I bring surfboards or large items?
Surfboards and oversized luggage are subject to availability and additional charges.
Are life jackets provided on board?
Yes, life jackets are available on all fast boats as part of standard safety equipment.
Refunds, Cancellations & Support
What is the cancellation policy?
Cancellation policies vary by operator and fare type. Details are shown during the booking process.
Who do I contact if I have a problem with my booking?
You can contact TheBaliFastBoats.com customer support via email or WhatsApp for assistance.
Can I get a refund if my trip is canceled?
If the operator cancels the trip, you may be eligible for a refund or reschedule, subject to their policy.
Will I receive a booking confirmation?
Yes, a confirmation email with your e-ticket will be sent after successful payment.
Do I need to print my ticket?
No, a digital ticket shown on your phone is usually sufficient for check-in.
Additional Information
Is TheBaliFastBoats.com a local company?
Yes, we are Balinese owned and managed, with strong local knowledge of island travel.
Why should I book with TheBaliFastBoats.com?
We offer easy online booking, transparent pricing, trusted operators, and reliable local support for a smooth island travel experience.
Can I book last-minute tickets?
We suggest to book in advance to avoid the overbooking
Is island hopping possible with fast boats?
We would suggest to spare 2 hours between the schedule, sometime the fastboats is delay