Refund & Cancellation Policy
At TheBaliFastBoats.com, we act as an online fast boat ticketing platform, connecting travelers with independent fast boat operators. All bookings made through our website are subject to the terms and conditions of the respective fast boat operator.
Non-Refundable Tickets
Fast boat tickets purchased through TheBaliFastBoats.com are generally non-refundable once confirmed. This is because fast boat operators operate on fixed schedules with limited seating, and tickets are allocated immediately upon booking.
Refunds, cancellations, or changes—if permitted—are strictly based on the individual fast boat operator’s policy.
Cancellations & Changes
Cancellation and amendment policies vary by fast boat operator and route.
Some operators may allow date or time changes, subject to availability and additional fees.
Same-day cancellations, no-shows, or missed departures are non-refundable.
Requests must be submitted in advance and are not guaranteed.
To request a cancellation or change, please contact us by email at hello@thebalifastboats.com. We will assist by coordinating with the operator, but approval is solely at the operator’s discretion.
Operator Cancellations & Force Majeure
In the event that a fast boat operator cancels a departure due to weather conditions, technical issues, or safety reasons:
The operator may offer a reschedule or alternative departure, subject to availability.
Refunds, if applicable, will be determined by the operator’s policy.
TheBaliFastBoats.com is not responsible for delays or cancellations caused by weather, sea conditions, or other force majeure events.
Refund Processing (If Applicable)
If a refund is approved by the fast boat operator:
Refunds will be processed using the original payment method.
Processing times may vary depending on the operator and payment provider.
Service or processing fees may be non-refundable.
Important Notes
Please carefully review route details, departure ports, travel dates, and passenger information before completing your booking.
Passengers are responsible for arriving on time at the correct harbor.
Missed departures due to late arrival or incorrect information are not eligible for refunds.
Contact Us
If you have questions about cancellations, changes, or refund eligibility, please contact our support team:
📧 Email: hello@thebalifastboats.com